Customer Support is provided on an annual contract basis
covering both Product Support and Technical Assistance.
Product Support includes all software and documentation updates,
bug fixes and patch releases during the contract period.
Technical Assistance provides e-mail and telephone access to support
engineers to help in the use or deployment of KnowledgeTrak software.
Standard Customer Support is available weekdays from
8:30am - 5:30pm Mountain Time.
Additional support options can be arranged via a customer
specific support contract.